Peer Support & Professional Resources

The Process:

We offer free peer support via talk, text, social media messaging, email, Skype, or FaceTime. However the first responder wants to communicate, we are here to help them through whatever situation they’re going through. When the first responder seeking help contacts us, they will be speaking with another first responder. We believe this is extremely important to a smooth flowing conversation that doesn’t require further explanation from the first responder calling in. There is nothing more relieving than speaking with someone who understands every aspect of the job. We also provide complete anonymity. What is shared with us in confidence, stays with us (minus a claim to hurt one’s self or others, in which case we must report to higher authorities). No one will ever have to worry about what they say or what they’re going through getting back to anyone they work with. We are here for the one seeking help, and we will do whatever we need to in order to maintain that confidentiality.

Secondly, we offer help for first responders seeking professional resources, whether that’s counseling or inpatient treatment. Our goal is to give every first responder seeking help the most reasons to say, YES!

Professional Counseling: What we offer for professional counseling is twofold. First, we will locate a counselor for the first responder and make sure the counselor is going to be a good fit. When doing this, we try to find a counselor as close to them as we can. Secondly, we offer to pay for the first cycle of counseling sessions if the first responders insurance is not accepted or they cannot afford to pay for it out of pocket. We understand and live this life too, which means we understand that insurance is not always the most helpful in these types of situations.

Inpatient Treatment: What we offer for Inpatient Treatment is also twofold. First we will contact one of our trusted resources and see if they’re the best fit for the first responder seeking help. Secondly, we will help figure out any financial responsibilities. Sometimes the first responder’s insurance will cover a majority of the treatment, if not all of it. If the whole treatment is not covered and there’s a co-pay or insurance will not cover it, we can help cover those costs if they first responder is not able to. 

We don’t want there to be any reason the first responder is unable to seek the help they deserve. So we won’t let finances or the inability to find a counselor or inpatient facility be one of those reasons. Professional help is very much needed in some cases. However, our goal with every first responder who comes to us, is to speak with them first and get a better understanding of what their needs are and how we can best meet those.

If you have any questions related to peer support, please feel free to email us at peersupport@nextrung.org. We’ll get back to you as soon as we are able. 

If you are in immediate need of help and need to speak with one of us, please text “SUPPORT” to 833-698-7864 and one of our representatives will make contact with you and walk with you through whatever it is your are facing at the moment. 

IF YOU ARE HAVING SUICIDAL THOUGHTS AND WE DO NOT ANSWER IMMEDIATELY, PLEASE CALL 1-800-273-8255 FOR FURTHER ASSISTANCE.

SMS/MMS MOBILE MESSAGE TERMS AND CONDITIONS

  • Text Messages. By sending the word "SUPPORT/HELP" via text, you agree to receive text messages from our group of Peer Support Providers. Msg frequency varies. Msg & data rates may apply. 
  • Opt-In: Text "Support"
  • Opt-Out: Text 'Stop"

Privacy Policy

  • We respect your privacy. We will only use information you provide through the program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with mental health providers upon your request or to contact higher authorities if we feel your life is in danger.  WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect Our rights or property.

Again, please be aware: By calling or texting this number (833-698-7864), the client agrees to receive text messages or phone call in response to their initial call or text. If you no longer wish to receive calls or text messages, you may opt-out at any time by replying "STOP".